betsos Privacy Policy

betsos ("betsos," "we," "us," or "our") is committed to protecting the privacy and personal data of every user who accesses or registers on the betsos platform at betsos.net. This Privacy Policy ("Policy") describes in clear terms what personal information betsos collects from players in the Philippines, the purposes for which that information is processed, how it is stored and secured, who it may be shared with, and the rights available to you as a data subject under Philippine law.

This Policy applies to all betsos services, including the betsos website, any betsos mobile browser interface, the betsos account registration and login system, the betsos cashier and payment processing functions, customer support channels including 24/7 live chat, and all promotional and loyalty programme activities conducted by betsos.

By creating a betsos account or continuing to use the betsos platform, you acknowledge that you have read, understood, and agreed to the data practices described in this Policy. If you do not agree with any part of this Policy, please discontinue your use of betsos and contact our support team to request account closure.

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, betsos is the personal information controller responsible for the personal data of betsos account holders and platform visitors. betsos has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and with the DPA.

If you have any questions, concerns, or requests relating to your personal data held by betsos, you may contact the betsos Data Protection Officer at any time. Contact details are set out in Section 15 of this Policy.

betsos collects the following categories of personal data from users of the betsos platform. We collect only what is necessary for the specific purposes described in this Policy.

betsos collects personal data through the following channels:

• Direct Collection: When you complete the betsos account registration form, submit KYC documentation, contact betsos support via live chat or email, or update your betsos account profile settings.
• Automated Technical Collection: When you interact with the betsos website, our systems automatically record certain technical data including your IP address, device identifiers, browser type and version, operating system, referring URL, pages visited within betsos, and session timestamps. This data is collected via server logs, cookies, and similar technologies described in Section 8.
• Transaction Records: When you make a deposit or withdrawal through betsos's supported Philippine payment channels (GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, PESONet), our payment processing systems record transaction metadata necessary to verify and reconcile payments.
• Third-Party Verification Partners: betsos may receive identity verification data from accredited KYC and anti-money laundering (AML) service providers used to confirm the authenticity of government-issued Philippine identification documents submitted during the KYC process.
• Publicly Available Sources: In limited circumstances related to fraud investigation or AML compliance, betsos may cross-reference publicly available records, including those maintained by PAGCOR or other Philippine regulatory bodies.

betsos uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, verify, and administer your betsos account, including processing your betsos login and authenticating your identity on each session.
• KYC & Age Verification: To confirm that you meet the minimum age requirement of 21 years as required under Philippine gaming regulations, and to verify your identity in accordance with our Know Your Customer obligations.
• Transaction Processing: To process deposits and withdrawals to and from your betsos account via GCash, PayMaya, BPI, BDO, Metrobank, and other supported Philippine payment channels.
• Fraud Prevention & Platform Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other forms of prohibited conduct on the betsos platform.
• Regulatory Compliance: To fulfil betsos's obligations under applicable Philippine laws and regulations, including reporting obligations to PAGCOR and compliance with the Anti-Money Laundering Act (AMLA) of the Philippines.
• Customer Support: To respond to your support enquiries, resolve disputes, and maintain records of communications for quality assurance purposes.
• Responsible Gaming: To monitor your gaming activity, enforce deposit limits and self-exclusion settings, and comply with responsible gaming obligations.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the betsos platform's performance, user experience, and game offering for Filipino players.
• Service Communications: To send you transactional notifications related to your betsos account, such as deposit confirmations, withdrawal processing updates, and security alerts. betsos will not send unsolicited marketing communications without your explicit opt-in consent.

Under the Data Privacy Act of 2012, betsos processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to operate your betsos account and deliver the services you have registered for, including gaming, deposits, withdrawals, and customer support.
• Legal Obligation: Processing is required to comply with betsos's legal and regulatory obligations under Philippine law, including AML reporting, KYC requirements, age verification mandates, and PAGCOR compliance obligations.
• Legitimate Interests: Processing is necessary for betsos's legitimate interests in preventing fraud, securing the platform, detecting prohibited conduct, and improving our services — provided these interests do not override your fundamental privacy rights.
• Consent: Where betsos processes personal data for purposes not covered by the above bases (such as optional marketing communications), we will obtain your explicit, informed consent in advance and provide a straightforward mechanism to withdraw that consent at any time.

betsos does not sell, rent, or trade your personal data to third parties. betsos may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:

• Payment Processing Partners: Philippine payment service providers (including GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, and PESONet) receive the minimum transaction data required to process your deposits and withdrawals.
• KYC & AML Service Providers: Accredited identity verification and anti-money laundering technology partners that assist betsos in verifying the authenticity of Philippine government-issued identification documents and screening against sanctions lists.
• Game Technology Providers: betsos's game and platform technology partners (e.g., JILI, live casino providers) may receive anonymised session identifiers necessary to deliver their game content within the betsos platform. These partners do not receive your personally identifiable information.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine regulatory or law enforcement authorities, where disclosure is required by law or pursuant to a lawful order.
• Professional Advisers: betsos's legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

betsos uses cookies and similar tracking technologies on the betsos website. A cookie is a small text file placed on your device when you visit betsos. betsos uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the betsos platform to function. These include session authentication cookies that keep you logged into your betsos account, anti-CSRF tokens, and load-balancing cookies. These cannot be disabled without breaking core betsos functionality.
• Functional Cookies: Used to remember your betsos account preferences, such as your preferred language setting, display theme, and responsible gaming notification settings.
• Analytics Cookies: betsos uses privacy-respecting first-party analytics to understand how Filipino players interact with the betsos platform at an aggregate level — for example, which game categories are most popular and where users encounter navigation difficulties. This data is anonymised and not linked to individual betsos accounts.
• Security Cookies: Used to detect fraudulent login attempts, bot traffic, and suspicious session behaviour on the betsos platform.

betsos does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts on the betsos platform. You can manage or delete cookies through your browser settings at any time, though disabling strictly necessary cookies may impair your ability to use betsos.

betsos retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable Philippine law and regulatory obligations. The following retention principles apply:

• Active Accounts: Personal data associated with an active betsos account is retained for the duration of the account relationship.
• Closed Accounts: Following voluntary or involuntary account closure, betsos retains identity, financial, and transaction records for a minimum of five (5) years in compliance with the Anti-Money Laundering Act of the Philippines and PAGCOR regulatory requirements.
• KYC Documents: Copies of government-issued identification documents submitted during the KYC process are retained for five (5) years from account closure, after which they are securely deleted.
• Customer Support Records: Live chat transcripts and email correspondence are retained for three (3) years from the date of the last interaction, unless a longer period is required for an ongoing dispute or investigation.
• Technical & Usage Logs: Server logs and usage data are retained for twelve (12) months, after which they are aggregated and anonymised or deleted.
• Responsible Gaming Records: Self-exclusion records and deposit limit histories are retained for the duration required to enforce the relevant responsible gaming measure, plus a reasonable period thereafter for audit purposes.

betsos implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption in Transit: All data transmitted between your device and the betsos platform is encrypted using TLS 1.2 or higher. betsos enforces HTTPS across all betsos web pages and API endpoints.
• Encryption at Rest: Personal data stored in betsos databases is encrypted at rest using AES-256 encryption. Encryption keys are managed through a dedicated key management system with strict access controls.
• Access Controls: Access to betsos systems containing personal data is restricted to authorised personnel on a role-based, least-privilege basis. All internal access is logged and subject to regular audit review.
• Two-Factor Authentication: betsos encourages all account holders to enable two-factor authentication (2FA) on their betsos account. betsos's internal administrative systems require 2FA for all staff access.
• Penetration Testing & Vulnerability Management: betsos conducts regular third-party security assessments and penetration tests of the betsos platform infrastructure. Identified vulnerabilities are remediated according to a risk-based prioritisation process.
• Incident Response: betsos maintains a documented data breach incident response plan. In the event of a personal data breach that poses a real risk of serious harm, betsos will notify the National Privacy Commission and affected data subjects within 72 hours of becoming aware of the breach, in accordance with NPC Circular 16-03.

Under the Data Privacy Act of 2012, as a betsos account holder or platform visitor in the Philippines, you have the following rights with respect to your personal data held by betsos:

• Right to Be Informed: The right to be informed of the existence of processing activities involving your personal data — which is the primary purpose of this Privacy Policy.
• Right to Access: The right to obtain from betsos a copy of the personal data we hold about you, along with information about the purposes for which it is processed and the third parties with whom it has been shared.
• Right to Correction: The right to request that betsos correct any inaccurate or incomplete personal data held about you. betsos will action correction requests within ten (10) business days of receipt.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to betsos's legal and regulatory retention obligations described in Section 9.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation where processing is based on legitimate interests.
• Right to Data Portability: The right to receive a copy of the personal data you have provided to betsos in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe betsos has processed your personal data in a manner that violates the Data Privacy Act of 2012.

betsos is strictly an adult gaming platform. The minimum age to register and use betsos is 21 years, in compliance with Philippine gaming regulations governing casino-style gambling and sports wagering. betsos does not knowingly collect personal data from individuals under 21 years of age.

If betsos discovers or is notified that personal data has been collected from a user who is under 21 years of age, betsos will immediately suspend the relevant account, initiate a review, return any deposits net of claimed bonuses, and permanently delete all personal data associated with the underage account. betsos will cooperate fully with PAGCOR and Philippine law enforcement authorities in connection with any underage access incident.

betsos's primary data processing infrastructure is located in the Philippines. In certain circumstances, betsos may transfer personal data to technology partners or service providers whose servers are located outside the Philippines — for example, cloud infrastructure providers or game technology partners operating data centres in other jurisdictions.

Where such cross-border transfers occur, betsos ensures that adequate safeguards are in place to protect your personal data, including:

• Transfers only to jurisdictions that have been assessed as providing an adequate level of data protection
• Binding contractual clauses requiring recipient organisations to protect transferred data to a standard equivalent to the Data Privacy Act of 2012
• Regular compliance audits of third-party recipients to verify ongoing adherence to contractual data protection obligations

betsos reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, betsos will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date
• Display a prominent notice on the betsos platform notifying registered users of the material change
• Where required by the Data Privacy Act of 2012, obtain fresh consent from affected data subjects before implementing any processing activities that materially expand the scope of the original consent

Your continued use of the betsos platform following the publication of any amended Privacy Policy constitutes your acknowledgment of and agreement to the updated terms. betsos recommends that you review this Policy periodically to stay informed of how we protect your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by betsos, please contact the betsos Data Protection Officer through any of the following channels:

• Live Chat: Available 24/7 directly within the betsos platform — the fastest way to reach betsos support
• Email: [email protected] — please include "Privacy Request" in the subject line
• Correspondence Address: betsos Data Protection Officer, Manila, Philippines

betsos will acknowledge all privacy-related requests within five (5) business days and provide a substantive response within thirty (30) calendar days in accordance with the Data Privacy Act of 2012.

If you are not satisfied with betsos's response to your privacy concern, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines.